Across Thomas Cook India & SOTC, we have spent the last 2 months talking to our customers to fully understand their concerns and priorities when it comes to travel in this, the aftermath of COVID-19.
The outcome, is a comprehensive program designed entirely with one purpose only – the health and safety of customers when they travel.
I am proud to present the Thomas Cook & SOTC Assured – Safe Travel Program in association with Apollo Clinics - the most respected name in the Indian healthcare sector, to jointly set the benchmark of customer safety for travel.
As part of the Assured Program, we have examined every customer touch point, right from enquiry via our websites or apps, interactions with our call centres, virtual visits via calls or video calls with our nearest branch – all to ensure contactless, safe interactions.
During the stages of our customers’ travel, they will find a host of measures put in place - across airports & airlines and then at every stage of their journey with our transport, hotel, restaurant and attractions partners.
Our intent is that our Assured Program, serve as a handy guide/reference point that would assist all our stakeholders in the Travel & Tourism Industry achieve a single common goal. Safe travel for all Indians.
Chairman & Managing Director
Thomas Cook India Limited Group