Feedback

Dear Sir / Madam,

Thank you for giving us an opportunity to serve you on an SOTC Holiday. We request you to please spare a few moments of your time and share your experience with us. Your feedback will go a long way in helping us improve our services to serve you better. Looking forward to having your holiday with us again.

Thank you,
Rajeev Wagle,
Managing Director, Kuoni India.

 

 

Personal Details

 

 

Tour Details

 Escorted Group Holidays Customized Holidays Holidays of India

Have you travelled with SOTC prior to this holiday?

 Yes No

 

 

How did you come to know about SOTC? (tick all applicable)

 Newspaper Advertisement Friend Recommended Sales executive Hoarding Travel Agent Recommended Website

 

 

Services before going on your Holiday

Accessibility of toll free / branch telephone number

 Not Good Needs Improvement Good Excellent

Overall knowledge and explanation by the sales staff

 Not Good Needs Improvement Good Excellent

Periodic update prior to departure

 Not Good Needs Improvement Good Excellent

Documentation and visa process

 Not Good Needs Improvement Good Excellent

 

 

Services on Holiday

Overall quality and facility of the hotels

 Not Good Needs Improvement Good Excellent

Quality of restaurant used

 Not Good Needs Improvement Good Excellent

Quality of Indian meals served

 Not Good Needs Improvement Good Excellent

Quality of Coaches/transport used

 Not Good Needs Improvement Good Excellent

Quality of sightseeing

 Not Good Needs Improvement Good Excellent

Quality of local guides (If applicable)

 Not Good Needs Improvement Good Excellent

 

 

Services of SOTC Tour Manager (if applicable)

Grooming (in Uniform or not)

 Not Good Needs Improvement Good Excellent

Tour briefing - clarity of speech / knowledge of destination

 Not Good Needs Improvement Good Excellent

Problem solving capability on tour

 Not Good Needs Improvement Good Excellent

Polite/Helpful/Courteous

 Not Good Needs Improvement Good Excellent

 

Overall rating of your SOTC Holiday experience

 Not Good Needs Improvement Good Excellent

 

 

Would you recommend SOTC for a Holiday to your friends / relatives?

 Yes No

We value your comments & suggestions. Email us at customercare@sotc.in

Deal of the Day - Get Flat 10% off on Indian Holiday Packages. Be quick or Miss a chance to Holiday!