SOTC – Expect More

Customer Feedback

Dear Sir /Madam, Thank you very much for giving us an opportunity to serve you on an SOTC Holiday. We value your feedback about our services provided to your departure and our services on your holiday. We would request you to please spare a few moments of your time and share with us your experience with SOTC. Your feedback will go a long way in helping us improve our services to serve you better. Thank you, Kasmira Commissariat, COO - India, South Asia - Outbound division

Personal Details
First Name	Middle Name	Last Name
Telephone	Mobile Number	Email
Address

Tour Details
Tour code / Destination			Date	(mm/dd/yyyy)
Booking No			Booking through Branch / Travel Agent
Unit	Group Tours	Customized Tours	Domestic Tours	Box Holidays

How did you come to know about SOTC ? (tick all applicable)
Newspaper Advertisement	Friend Recommended	Hording
Sales executive	Travel Agent Recommended	Website
Any others

Services before going on your Holiday	Not good	Needs Improvement	Good	Excellent
Holiday information on the advertisement / mailer
Accessibility of SOTC toll free / branch telephone number
Accessibility / ease of use SOTC Web Site
Overall knowledge and explaination of holiday details by the SOTC sales staff
Information on travel document requirements
Periodic update prior to departure
All documents delivered on time
Overall experience on your visit to the SOTC Office

Services on Holiday
Overall quality and facility of the hotels
Quality of restaurant used
Quality of Indian meals served(If applicable)
Quality of coaches/ transport used (If applicable)
Quality of sightseeing
Quality of local guides (if applicable)

Services of SOTC Tour Manager (if applicable)
Punctuality & Groominng
Tour briefing -clarity of speech/ Knowledge of destination
Problem solving capability on tour
Polite/ Helpful/ Courteous
Overall rating of your SOTC Holiday experience

Would you recommend SOTC for a holiday tour to your friends / relatives?

Yes

One thing that you would like us to improve

Any thing else you would like to mention

I would like to receive periodic updates over my email id

Holiday Search

2011, Kuoni Travel (India) Private Limited, Mumbai, India. All offers, promotions, prices and content on this website are subject to availability and SOTC reserves the rights to change them without notice. Please refer to SOTC tour brochure for complete and final details. No part of this website may be reproduced or copies in any form or by any means including but not limited to graphic, electronic or mechanical, photocopying, recording, taping or information retrieval systems or reproduced on any disc, tape, perforated media or other information storage device etc., without the written permission of the owner of the copyright, i.e. Kuoni Travel (India) Private Limited. Breach of this condition is liable for appropriate legal action.